Get in Touch With Us
Got a question about something you have read on this site, spotted an error, or want to suggest a casino for us to look at? This page tells you how to reach us and what you can expect once you do.
How to Send Us a Message
Email is the best way to reach the team behind shopgrassgains.co.uk. Write to us at [email protected] and a real person will read your message — we do not rely on automated replies to close out enquiries.
If you can, mention the page or brand your message relates to. It helps us route your query to whoever knows that area best and cuts down the back-and-forth.
What We Can Help With
- Site accuracy — If you think a rating, offer detail or piece of information on a review has changed or is out of date, tell us. We keep an eye on brands such as Betmica, Kikibet and Betninja, but operator terms shift regularly and we would rather correct something quickly than leave it wrong.
- General questions about non Gamstop casinos — New to the topic, or unsure how licensing outside the UK Gambling Commission works? We are happy to point you towards the right section of our best non Gamstop casinos guide or answer directly.
- Suggestions for coverage — If there is a casino, payment method or game type you think we should be covering that we are not, let us know what you have in mind.
- Partnership or editorial enquiries — If you represent an operator or an industry organisation and want to discuss working with us, introduce yourself and explain what you are proposing.
- Concerns about gambling behaviour — If you or someone close to you is struggling with gambling, say so in your message. We will point you towards support options, and we would always encourage anyone worried about their own play to seek independent advice regardless of where they choose to play.
What Happens Once You Get in Touch
Every message is read and answered by someone on the team, not a script. We aim to reply within a couple of working days, though this can stretch slightly if we are dealing with a high volume of enquiries or need to check details with a third party before getting back to you.
We will not chase you for personal information beyond what is needed to answer your question, and we do not use contact form or email submissions for marketing purposes.
Before You Write In
A few things are worth checking first, as they cover the questions we get asked most often:
- Rankings on this site are editorial judgements based on factors such as payment flexibility, game range and the clarity of bonus terms — not paid placement. If you want the detail on how we assess brands, our non Gamstop casinos comparison sets out the criteria in full.
- We do not process deposits, withdrawals or account issues — those go through the casino operator directly, using the contact details on their own site.
- Offer terms shown on this site (wagering requirements, minimum deposits, expiry windows) belong to the operator and can change without notice, so always confirm the current terms on the casino's own site before playing.
A Quick Word on Standards
We aim to keep everything on shopgrassgains.co.uk accurate, current and genuinely useful to readers weighing up their options. Feedback from real visitors is one of the main ways we catch things that need updating, so if something has struck you as unclear, outdated or worth challenging, we would rather hear it from you than leave it unaddressed.
18+ only. Thanks for taking the time to read this far — we look forward to hearing from you.